Continued from Part I
Tril was supposedly a path breaker with Endura007 which cleaned the clothes, killed germs and gave sparkle like no one else did… It still wasn’t sinking into the jug head Indian buyers mind set that India and its dirty clothes needed German help to sparkle… The Indian detergent market was not the same like Europe from where Tril came from if it was P&G ‘s Ariel which ruled the charts , in US it was Tide and no Ariel would be available… definitions of premium varied and so did the varieties of Tide or Ariel that one got in their respective markets
The Rs.5,700 crore detergent market in India which is segmented into two product categories - powder and cake was one tough nut for Tril to crack….. Sub categories like concentrates/compact (variants of Surf, Henko, Ariel), premium (variants of Surf, Henko, Ariel), mass premium/mid price (Rin, Mr.White, Tide and regional brands) and popular (Nirma, Wheel, Chek) made it difficult for the brand managers and the advertising agency to decide where to enter and where exactly to position. Tril after careful analysis decided to take the mass premium category and that is why this actor from the south was chosen to come all the way and dip dirty clothes, take them out and show ho it sparkles…research said she had the appeal… she was loved by the mass and yet had a premium appeal… she looked premium and yet was mass like material…
The first Tril advertising (launch ad) which Ram and co had made with no famous star in it had shown the offer of this unnamed product for maximum whiteness effect…. The sparkle and the clean which no one else did gave,….. The house wife tries the product and lo and behold, she gets the promised whiteness. After which the product's brand name appears from heaven as Tril….
The competitor was not to be left behind…. He had to prove that this unnamed detergent powder that is offered for trial does not provide that super whiteness and even if they do the unnamed new fellows cannot be trusted…. And they showed a lead female actor who wore cotton saree to look like an ordinary bharathiya nari waxing about the super whiteness of the time tested age old brand while unnamed detergent gets pushed to the background by a group of women talking about the excellent performance of the old brand…
What could Tril do but get another star to counter propaganda..? And the research luckily agreed to the very obvious… get the competing star to kill the other one….
The phone rang again….
Hello … said Ram….
Hey Ram…. We are on the way… said Guru….is everything ready?
Ram didn’t say YES… it was understood that when the unit was there since early morning they would be ready and tired of waiting….
Ram let out a huge sigh of relief … he had his plans for the ad shoot and release… had to rush back to Chennai after the post shoot works… had other brands in his kitty competing for his attention… The life of a client service director was in soup… the more clients in his kitty the more was the confusion… the bigger ones got the better attention and the smaller ones were never happy with that fact of life… the bigger ones weren’t happy either with the divided attention that they got… after all they paid through their noses for listening to them at least ,full time…
The phone rang again….
Hey Ram ..said some one… this time it was not Guru…
Khurana here… I have sad news for you and Tril…..
What is that? Asked Ram
The other guy is reducing its price by half… said Khurana who was head of the research team back in the Chennai agency office…
That means?… asked Ram visibly annoyed
That means now Kite detergent powder will be available at 23 Rs and not 43… said Khurana…. They call it as the biggest ever consumer advantage transfer…
My foot …..said Ram…..
He knew what it meant to his brand… Tril…. It was a price war that was launched… and quite un expectedly,,, the whole shoot now became futile an effort.. after all the strategy was to talk about value for the mass premium segment…
A car came and the whole unit stood up….
Like a dream which came true, the star descended from it…
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